Received the wreath today (gift from my parents). Unfortunately I did not receive the hanger and lights that were supposed to arrive with my order according to the sticker on the box (photo attached). When I called I was informed that they would send them out but it would be another 4-5 days before I receive those items. When I asked why they couldn’t overnight it, I was told that if it was a wreath they would try to but they would not overnight a hanger and lights (even though this was their mistake). Instead, I was offered a gift card. Why would I want a gift card to spend more money at a place that 1. Messed up my order and 2. Is unwilling to overnight or expedite shipping my missing items? Very disappointed that they would not provide better service. I will be letting my parents and other people know. There are far better places to purchase a wreath.
Hi Jessica, We are very sorry you did not receive the hanger and lights with your wreath. To make it right, we sent out replacements right away since it would only take a few days to get there. The gift card was given as an apology for the inconvenience we caused you. We hope you will enjoy your wreath the rest of the holiday season. Again, our apologies for the trouble we caused you.
This was a gift for a friend and she loved it. I chose it because it looked elegant and was not disappointed.
Wreaths shipped on day I requested. Arrived in perfect condition and was fresh and fragrant. Lasted a very long time. I will order again !!!
They loved the wreaths! They lasted a long time and smelled amazing. Great service!
This wreath was beyond beautiful. It remained that way for a month and a half. I just didn’t want to take it down from the door. Thank you for such an outstanding product