I was really excited to send this to my brother in law who travels a lot during the holidays. When he called to say thank you I asked him to send me a picture because I was really excited to see it on his table. He sent me the picture and I was really disappointed! It looked nothing like the picture in your website. He said it did make the room smell like Christmas and the lights had a timer.
Hello Geri, We are glad to hear that your brother-in-law enjoyed the tree however to hear that you are not pleased is not ideal. Would you kindly contact us so we can find out what what wrong with the tree?
We’ve enjoyed having the tree on our stairs landing. Love how it’s held up so well ! It’s still there.
Considering the high cost and the positive reviews, my expectations were very high. I just unpacked the tree, and there are needles all over the table and floor, so naturally I'm wondering whether this is going to last through Christmas. The top is very flat, and even after fluffing up the bow as much as possible, it still looks odd -- like someone lopped off the top of a tree and put a bow there hoping to disguise the missing tree-top. There aren't many red berries at all, and two of the ribbons have green smudges on them, which I think may be from the floral foam. Also, I didn't realize that the lights would not be already on the tree -- that's my error for not reading closely enough to see that the description says it includes a PACK of lights. All in all, the tree that I just unpacked doesn't look very much like the tree in the photo. Bottom line -- I could have spent less than half the price to buy something from my local Home Depot, and I would have known exactly what I was getting. I'm appreciate the fundraising aspect of my purchase, but I could have made a donation AND bought a tree locally and not spent any more than this cost.
Hi Lynnette, Please contact our Customer Service team so we can make this right for you. We stand by the freshness of our tabletop trees and we are happy to help you with this. Occasionally, products dry out in transit, but we are here to assist so you have a beautiful tree to enjoy through the holidays.
Perfect for a table top. The greenery was so fresh. Construction was sturdy--it survived the trip to Louisiana with no problems.
I was very pleased when I found this product on-line. I purchased 3 "trees" - all for senior citizens. All 3 commented on how pretty their tree was, but that it was extremely dry upon arrival making the needles quite sharp. One commented on the difficulty of removing the tree from the box (heavy, with such sharp needles that oven mitts needed to be worn for removal). Once the trees were set up and lights adorned, all 3 enjoyed their trees. Unfortunately, I would not recommend these for seniors living on their own.
Hello Jayne, So sorry to hear that your recipients had a difficult time removing the trees from their wrappings. We do package the Tabletop Trees so they stay secure during shipping and they do stay upright and safe during transit however it can take a bit of the work to remove them from the box. As the trees also contained holly, they could be a prickly when trying to remove as well. We do appreciate your feedback and will pass this along to the shipping department.